Cat® CVA Services Commitment

Presented by Caterpillar of Australia Pty Ltd

Cat® CVA with Services Commitment. It’s more than an agreement. It’s a promise.

With a Services Commitment in your next Cat® Customer Value Agreement (CVA), your genuine Cat parts and your dealer service technician will be there when promised.

When it comes to running a successful operation, one thing is for sure — the best way to stay ahead, is to plan ahead. A Cat® CVA is all about helping to keep your Cat machine running, and in prime condition. When you structure your tailored CVA with your Cat dealer, you can spend more time focusing on your business and less time organising machine maintenance.

If you already have a CVA, you’ll continue to enjoy all the reliability you’ve come to expect. With the addition of Services Commitment, your genuine Cat parts will be there when you need them, as well as a technician service response. This gives you even more confidence about the smooth running of your operation.

Here’s how it works

With a Services Commitment in your next Cat Customer Value Agreement, you’ll experience parts on time and priority technician service response depending on your level of CVA.

PARTS AVAILABILITY

• Let your Cat dealer know when you need the parts.
• Your maintenance parts will be available when you need them, as soon as end of the next business day.*

• Your repair parts will be available when you need them, as soon as end of the second business day.*

• If your parts don’t arrive on time, you’ll receive Cat Credits for the value of the parts up to $1000*.

SERVICE RESPONSE TIME

• Let your Cat dealer know when you need to service your machine.
• Technician response when promised, to fix or diagnose repairs.*

All of this is designed to keep your machines and your business running efficiently. It’s an investment in your business’s productivity, reliability and long-term success. 

Just a reminder of what your Cat CVA can do for your business:

1. Helps to keep costs under control. Various plans are available, from scheduled parts delivery all the way up to comprehensive maintenance and repairs.
2. Helps to increase uptime. When you get your genuine Cat parts delivery and repairs on-site, it can help boost operational efficiency.
3. Expert dealer support. If the unexpected happens, you can rely on your local Cat dealer to provide machine support, through your standard warranty and Equipment Protection Plan (EPP). EPPs offer troubleshooting diagnostics for repairing newer machines, using genuine Cat parts.

Just as you are committed to meeting the needs of your customers, CVAs are designed to meet the needs of you and your business. That’s why it’s a great idea to work with your Cat dealer to design a CVA that’s tailored to you. What’s more, you can choose when you take out your CVA – when you purchase your machine, or later. Your CVA can cover a single machine, or an entire fleet.

With the added benefit of Services Commitment, it’s a promise for timely service and parts availability to keep your machines up and running. Get the parts and technician expertise you need — when you need it.

To create the right CVA for your needs and learn more about Cat CVA Services Commitment, get in touch with your local Cat dealer or visit cat.com/cva-au.

What are Cat Credits?

Cat Credits are credit discounts you can use toward your next qualifying Cat purchase. Use Cat Credits to pay for qualifying purchases including parts and services at your local Cat dealer or online at parts.cat.com, or using the Cat Central app. 

Earn, spend and save with Cat Credits.

• Starting to use Cat Credits is easy. Just register at MyCatFinancial.com to view your available credits. Cat Credits come to you via an emailed certificate from Cat Financial. 
• To use Cat Credits online – on parts.cat.com or the Cat Central app – all you need to do is choose Cat Credits as your payment method and enter your Cat Credits account number to view and apply credits when you check out. 
• Visit cat.com/catcredits for more information and terms and conditions.

Terms & conditions:

*Available from participating Cat dealers, which may not be all Cat dealers in Australia. Subject to restrictions and availability. The service levels and Cat Credits value stated above are based on minimum program conditions. Each participating Cat dealer is an independent business and may decide to offer different levels, values or conditions at its own discretion. Please speak to your Cat dealer for full details and eligibility. For more information on Cat Credits, please visit www.cat.com/cat-credits.